Technical Support Engineer
Technical Support Engineer
We’re Hiring: Technical Support Engineer – Riyadh, KSA
???? Location: Riyadh
???? Requirement: Valid & Transferable Iqama
We’re looking for a Technical Support Engineer (L1/L2) with hands-on experience in telecom and IP network systems to support leading Saudi operators (STC, Zain, Salam) and vendor projects.
Key Responsibilities:
Troubleshoot RAN, Core, Transmission & IP/MPLS network issues.
Provide remote support during installation, configuration & integration.
Coordinate with NOC, vendors & operators for timely issue resolution.
Perform health checks, software upgrades & log analysis.
Maintain documentation and ensure SLA compliance.
Technical Skills:
2G/3G/4G/5G basics, RAN KPIs & Core concepts.
IP networking (TCP/IP, VLANs, Routing/Switching).
Microwave & Fiber troubleshooting (MW, OTDR, Site Master).
Tools: Wireshark, OSS/NMS (U2020, ENM, NetAct).
CCNA/HCIA-level knowledge preferred.
Qualifications:
Bachelor’s in Telecom / Electrical / Computer Engineering.
3–5 years of L1/L2 telecom support experience.
Vendor certifications (Huawei, Ericsson, Nokia, ZTE) preferred.
???? Send your CV: rekha.y@paraminfo.com
???? Subject: Technical Support Engineer – Riyadh
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