IT Helpdesk Specialist

(Junior IT Engineer / L1 Support)

✅ Key Responsibilities

Act as the first point of contact for users seeking technical assistance (via phone, email, or ticketing system).

Provide basic troubleshooting for hardware, software, and network issues.

Escalate unresolved issues to senior support (L2/L3).

Install and configure standard hardware and software (printers, MS Office, VPNs, etc.).

Maintain incident logs and update the ticket system.

???? Qualifications

Education: Diploma or Bachelor's in IT, Computer Science, or related field.

Certifications (preferred): CompTIA A+, CCNA & MCSA Fundamentals.

Experience: 0–2 years in a support/helpdesk role.

Skills:

Basic knowledge of Windows OS, MS Office, and common desktop apps.

Understanding of network basics (IP, DNS, DHCP).

Good communication and customer service skills.

Eagerness to learn and follow escalation procedures.

???? Location: Mansoura (On-site)

Apply Now

Email: hrmans@try-gc.com

WhatsApp: 01070567494

Submit your CV by email (preferred) or via WhatsApp.

Please include your CV and the subject line:

IT Helpdesk Specialist – Mansoura.