IT Service desk

We are hiring for Mercedes-Benz IT Service desk 2 years of workplace support experience in a multinational organization

• Very good communication skills is a must

•Exlent English

• Demonstrable experience of supporting Windows environment including Office 365

• Understanding of Network Domain including but not limited to managing Active

Directory, Group Policy, Client Machines, etc..

• Basic experience in Network troubleshooting

• Experience with managed mobile devices including MS Intune is preferable

• Professional working proficiency or above for both spoken and written English

• Log incidents through MB Egypt’s tools,user guides and IT documentation.

• Provide technical support to users in person, via phone, or ticketing system.

• Follow up with users, provide feedback and handle users’ tickets till resolution.

• Ensure proper recording, documentation, and closure.

• Assist with connectivity issues, VPN setups, and other IT infrastructure issues

• Assist creating new account and mailbox

• Support for AD, DNS, VPN, MFA, and O365 administration.

• Fix broken machines/devices by replacing CRU (Customer Replaceable Unit) parts

• Manage inventory by keeping track of all IT assets

• Mitigating security risks by maintaining an accurate inventory of IT assets, ensuring

that all software is up-to-date with patches and security fixes, and monitoring for

unauthorized or unapproved software installations.

• Tracking the entire lifecycle of IT assets. .

• Proactively report issues with any conference room to the support teams

• Available on standby to support the video conference meetings.

• Provide basic network support, troubleshooting

• Provide weekly/monthly tickets status reports to MB Egypt team and whenever required.

Benefits

Salary 17k

Social and Medical insurance

If you are interested kindly send you resume to Hr.GBhiring@gmail.com