IT Support Engineer – Applicant
IT Support Engineer – Applicant
We’re Hiring: L1 & L2 IT Support Engineer
???? Location: Dubai, UAE
???? Employment Type: Full-time | Immediate Joiner
Are you a skilled and customer-focused IT professional with hands-on experience in L1 & L2 technical support? We’re looking for a dedicated IT Support Engineer to join our growing team in Dubai.
This role involves delivering high-quality technical support in a fast-paced call centre or IT service desk environment, with strong expertise in Microsoft 365, Azure, networking, and firewall troubleshooting.
Key Responsibilities:
Provide Level 1 & Level 2 support via phone, chat, and remote tools for desktops and laptops.
Administer and troubleshoot Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive, etc.) and manage Microsoft tenants and domains.
Handle Azure Active Directory tasks — user provisioning, access controls, and group management.
Diagnose and resolve hardware, software, and networking issues (VPN, DNS, DHCP, IP configuration, VOIP).
Manage and track incidents through ITIL-compliant ticketing systems (ServiceNow, Jira, or ManageEngine).
Collaborate with higher-level teams and vendors for escalations and resolutions.
Support user onboarding/offboarding, account setup, and permissions.
Maintain IT documentation, asset inventory, and compliance with IT security policies.
Participate in system maintenance, patching, and updates as needed.
Skills & Experience:
Minimum 6 years of experience in IT support (L1/L2) within a call centre or service desk environment.
Strong working knowledge of:
Microsoft 365 administration and troubleshooting
Azure Active Directory management
Basic networking concepts (DNS, DHCP, TCP/IP, VPNs)
Firewall fundamentals and endpoint security practices
Proficiency with ticketing systems (ServiceNow, Jira, Remedy, ManageEngine) and CRM tools (Salesforce, Dynamics 365, or similar).
Good understanding of ITIL processes (Incident, Request, Problem, and Change Management).
Excellent verbal and written communication skills with a focus on customer satisfaction.
Strong troubleshooting, documentation, and time management abilities.
???? Education & Certifications
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Preferred certifications:
Microsoft Certified: Modern Desktop Administrator Associate or Azure Fundamentals (AZ-900)
ITIL v4 Foundation Certification
CompTIA A+ or Network+ (advantageous)
If you’re passionate about delivering exceptional IT support and thrive in a dynamic, service-oriented environment, we’d love to hear from you!
Apply now or send your CV to Prencess.Eq@pioneervision.io with the subject “IT Support Engineer – Applicant” or you can message me on WhatsApp +971528821418
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