Service Desk Manager
Service Desk Manager
We're looking for a talented (Service Desk Manager) to join our growing team at ( El Sewedy Electrical Equipment & Cables ) One of El Sewedy Industries Group
Ready to make a real impact?
We are seeking for Service Desk Manager at HQ Emadeldin
Key Responsibilities:
- Manage day-to-day Service Desk operations and ensure SLAs are met
- Lead, coach, and develop a team of service desk analysts
- Act as an escalation point for complex incidents and service requests
- Monitor performance metrics and drive service improvements
- Ensure ITIL best practices are followed across incident, problem, and request management
- Collaborate with internal teams and stakeholders to enhance user experience
Qualifications:
- Proven experience in Service Desk or IT Support management
- Strong leadership and people-management skills
- Solid understanding of ITIL processes and service management tools
- Excellent communication and stakeholder management abilities
Why El Sewedy Electrical equipment and cables?
Competitive salary and benefits package.
Opportunities for professional growth and career advancement.
A supportive and innovative work environment.
Please submit your resume to
[ a.wageh@elsewedy-ind.com ]. Indicate "Service Desk Manager" in the subject line. We look forward to hearing from you!
Feel free to provide more specific information or adjustments, and I'll refine it accordingly
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